Privacy Policy

Information We Collect

Depending on how you interact with us, we may collect:

• Contact and business information, such as your name, company, job title, postal address, email address, and telephone number.
• Service and support information, such as the content of inquiries, support requests, appointment details, account communications, and records needed to provide requested services.
• Website and device information, such as IP address, browser type, device type, referring pages, pages visited, approximate location derived from IP address, and interactions with our website.
• Communications information, including email preferences and, when you separately opt in, your mobile number, SMS consent record, opt-in source, and opt-out requests.

We collect information that you provide directly, information generated through your use of our website or services, and limited information from service providers that support our operations.

How We Use Information

We may use personal information to respond to inquiries; provide, secure, maintain, and improve our services; administer accounts and support requests; communicate about appointments, service activity, account matters, security, and other requested information; operate and improve our website; prevent fraud or misuse; maintain business records; comply with law; and establish, exercise, or defend legal claims.

We may send marketing communications where permitted by law and consistent with your choices. Promotional text messages are sent only when separately and expressly authorized.

Mobile Information and SMS Consent

When you separately and affirmatively opt in to receive text messages from ARRC Technology, we use your mobile number and related consent information to send the customer-care or informational messages you requested. Message frequency varies. Message and data rates may apply. Consent to receive text messages is not a condition of purchasing any goods or services.

ARRC Technology does not sell mobile numbers, SMS opt-in data, or SMS consent. We do not share mobile numbers, SMS opt-in data, or SMS consent with third parties or affiliates for their own marketing or promotional purposes.

We may disclose mobile information to vendors that act on our behalf solely as necessary to deliver, route, support, secure, or maintain the messaging program, or when disclosure is required by law. Those operational disclosures do not permit a recipient to use the information for its own marketing or promotional purposes.

You may opt out of ARRC Technology text messages at any time by replying STOP to a message. We may send one final message confirming the opt-out. For help, reply HELP, email support@arrc.com, or call (661) 281-4000. Additional program details appear in our SMS Messaging Terms.

How We Disclose Information

We may disclose personal information to service providers that process it for us under appropriate contractual or operational restrictions; to professional advisers; in connection with a business transaction; to protect the rights, safety, and security of ARRC, our clients, or others; or when required by law or a valid legal process. We do not authorize service providers to use personal information for purposes unrelated to the services they provide to us.

The mobile-information restrictions described above apply notwithstanding this general disclosure section.

Cookies and Similar Technologies

Our website and its service providers may use cookies and similar technologies that are necessary for site operation, security, preferences, performance measurement, and analytics. Browser settings may allow you to block or delete cookies, although some site features may not function correctly as a result.

Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Policy, including to provide services, honor communication preferences and opt-out requests, meet legal or contractual obligations, resolve disputes, and enforce agreements. Retention periods vary based on the type of information and the reason it was collected.

Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No security measure or transmission method is completely secure, so we cannot guarantee absolute security.

Your Choices and Rights

You may unsubscribe from marketing email using the link in the message and may opt out of text messages by replying STOP. You may also contact us to ask about accessing, correcting, or deleting personal information, or to exercise other rights available under applicable law. We may need to verify your identity before completing a request, and some information may be retained where permitted or required by law.

Children’s Privacy

Our website and services are intended for businesses and are not directed to children under 13. We do not knowingly collect personal information from children under 13 through this website. If you believe a child has provided us personal information, please contact us.

Third-Party Links

Our website may link to websites or services operated by others. Their privacy practices are governed by their own notices, and ARRC is not responsible for their content or practices.

Changes to This Policy

We may update this Policy from time to time. We will post the revised version on this page and update the effective date. Where appropriate, we may provide additional notice.

Contact Us

Questions or privacy requests may be directed to: